Following are my Shop Policies and some of my most Frequently Asked Questions. Not seeing an answer to yours? Contact me and I’ll get back to you ASAP.
Q: What types of payment do you accept?
◆ I happily accept Paypal which can process credit/debit cards. You do not need an account with Paypal to use their service. When you make a payment, I do NOT see any of your bank information. If you are paying via an E-check, orders will not be shipped until check has cleared.
Q: How much is shipping? How will I know if my order has shipped? When will it arrive?
◆ Shipping is free for all jewelry orders within the United States.
◆ You will receive an email with your delivery confirmation number once it has been shipped.
◆ Jewelry is shipped within 1-3 business days via First Class Mail. Expect delivery within 5-7 business days from date of shipment.
Q: Do you ship Internationally?
Yes I do! Please contact me with your mailing address so I can get back to you with a quote for shipping and provide other important information regarding shipping outside the U.S.
Q: How will my jewelry order be packaged?
I purchase jewelry boxes from Nashville Wraps that are “100% Recycled Jewelry Boxes – Green Way ® Eco-Friendly Packaging. Made in the USA from 100% recycled boxboard, recycled fiber insert and outer wrap is 100% recycled paper from French Paper Mill.”
Earrings are presented on a card with my Hedgerow Rose logo and floral image and box is tied with a pretty ribbon.
Please Note: In order to reduce waste, multiple earring orders will be combined in single jewelry box unless you request otherwise. You can simply leave a note for me at checkout if you would like a specific item individually wrapped.
Q: Do you accept returns on jewelry?
Yes I do! One exception is that I do not accept returns on earrings, for hygienic reasons. This is unless, of course, I have made an error or if there is some fault with the product. Other items, please contact me in a timely manner if you are having any concerns or problems so we can process a return, if need be.
Q: Do you take custom orders?
I am always excited to accept custom orders for my “Estate Style Jewelry.” Please use contact form to get in touch so we can discuss options. My metalsmithed pieces, however, are not customizable at this time. Thank you for understanding!
Q: Can I see a gallery of past items/sold jewelry?
Yes! If you visit my SOLD ITEMS on my Etsy shop, you can see a majority of my past work.
Places my jewelry has been. Thank You, World!